- Shipping & Returns
Shipping & Returns
$3.95 Flat rate per order, Free shipping for orders over $25 see details below, Shipped to any US address, details below:
All orders ship USPS (US Mail) from Seattle Washington with tracking.
Shipping charges: United States orders Free shipping on orders over $25.00, Shipping charge is a flat $3.95 waived on orders over $25.00 carrier is USPS shipped as small packages with tracking. The tracking number is emailed to customer once the order is shipped. Canada orders Free shipping on orders over $50.00, Shipping charge is a flat $7.95. Orders to be shipped outside North America the shipping charge is calculated automatically if the amount needs to be verified email sales before entering order. Orders going to US locations shipping time is usually 2-3 work days to Canada please allow up to two weeks as orders need to clear Canadian customs which can cause delays.
You may return most new, unopened items within 14 days of delivery for a full of refund for the amount of: Product price paid. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Because our items come into contact with the body and are controlled opened or used items cannot be returned. Any questions please email or call us.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.